Client Support



Our community Client Support Specialist provides the following services for individuals and their families living with HIV.

Advice and Information We provide advice and information on general issues including; treatments and medication, bereavement, immigration, housing, schools, social services, testing for HIV.

Emotional Support You can talk to someone in times of crisis, in safe, non judgemental environment.

Service Users Forum

You can have a say in the services we provide and influence policy and other services. Read more below under the Service Users Forum heading.

Expert Patient Programme

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Practical Support
Support with day to day issues i.e. filling in forms etc.

Service Users Forum
You can have your say in the services we provide and influence policy. Meetings are held every other month in a safe, private environment and include presentations on relevant topics. Traditional African food is always provided and in house child chare facilities are available. Travel expenses are reimbursed.

Referrals to Other Services
We are able to put you in touch with other agencies who provide other services that you may need.

Hardship Grants Application
During those times when you need extra financial assistance, we can apply to other charities on your behalf for hardship grants.

African Access Project
Supporting you through the GUM clinics and one to one sessions, enabling you to access appropriate services to provide for your daily needs.

Peer Support
We can arrange for you to talk with someone, who has experienced similar circumstances to yourself, about their own situation and the support they received.

Expert Patient Programme
We offer Self-Management courses for people living with chronic health conditions, which are run by an experienced tutor.

The Aim of the courses is to attain the greatest possible quality of life for patients and also;

  • Reduce pain and fatigue
  • Reduce depression and anxiety
  • Improve communication with doctors and family members
  • Improve mobility and activity
  • Improve life control and life satisfaction
  • Relieve stress
  • Regain lost pride
  • Regain working ability

Please call AHEAD for more details on 020 8317 0865

Our Ethos
The services are free, culturally appropriate and confidential and provided through the following ways:

  • Home visits
  • Visits to hospital
  • Drop in service at our office
  • Telephone support